аirBaltic, Latvian National airline, is looking for Specialist for Ticket’ sales and Passenger’ service in Minsk.
Main duties:
- Customer service in the direct sales office and over the phone
- Book and sell airBaltic traffic documents, process reservations following airBaltic rules and procedures
- Prepare invoices, contracts and other related sales documentation
- Sell airBaltic ancillary products and services
- Sell and handle group bookings and special products (e.g. corporate customers)
- Handle irregularity situations (e.g. flight delays / cancelations)
- Handle incoming (by fax and e-mail) customer enquiries
- Advise customers about Baltic Miles loyalty program and On-line services
- Support Travel agencies and Partners with relevant information
- Follow sales & stock reports
Requirements:
- Excellent interpersonal and communication skills
- Customer service oriented
- Positive, accurate, team player and result-oriented
- High sense of responsibility
- Problem solving skills
- Fluent in English and Russian
- Computer literacy
- Ability to work under pressure
- Previous work experience in an airline or travel agency dealing with ticket sales (AMADEUS reservations system, accomplished Amadeus and/or IATA courses) is an advantage
airBaltic offers:
- Opportunity to work in fast developing and innovative international company
- Social guarantees and competitive salary
- Other benefits in the aviation industry
С V’s in English are expected till 25 th January 2012 at ogs@airbaltic.lv . Only short-listed candidates will be approached.